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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Robert Thompson

April 17, 2026

5  out of  5
rating by Robert Thompson
"Worked with a Mr Anthony Demorist. It was a smooth seamless process that saved me a great deal of money ! He was extremely polite and knowledgeable. I would recommend all my friends and family to do business with him. Super fast and super easy ☆☆☆☆☆"
We responded:
"Five stars — thank you so much! We’re so glad you chose our State Farm office for your insurance needs. Ridge Tefft - State Farm Insurance Agent"
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Kristen Wright

April 15, 2026

5  out of  5
rating by Kristen Wright
"Tyler texted me by accident, and I just happened to be looking for new quotes. He was able to get me better coverage on my car and house for less money, so I switched. It was so easy, I didn't even have to get out of bed. Thank you Tyler"
We responded:
"We’re thrilled to have exceeded your expectations! Thank you for sharing your experience and trusting us with your insurance. We're proud to have you as a State Farm customer! Ridge Tefft - State Farm Insurance Agent"
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Marjie Grimes

April 14, 2026

5  out of  5
rating by Marjie Grimes
"Great Service !😊"
We responded:
"We appreciate your trust in us! We’re here anytime you have questions, need help, or want to review your policy. Thank you for choosing our charlotte State Farm office. Ridge Tefft - State Farm Insurance Agent"
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Susan Marske

April 14, 2026

5  out of  5
rating by Susan Marske
"Jacob was wonderful. Such a blessing."
We responded:
"Wow, thank you! We’re so grateful to have amazing customers like you here in charlotte. Thank you for trusting our State Farm office with your insurance needs. Ridge Tefft - State Farm Insurance Agent"
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Joseph Demorest

April 10, 2026

5  out of  5
rating by Joseph Demorest
"Anthony was very helpful, knowledgeable, and thorough! He took care of our insurance needs effortlessly!"
We responded:
"Thanks for the 5-star shout-out! We’re glad you found value in working with us for your insurance. We look forward to continuing to serve you here in charlotte. Ridge Tefft - State Farm Insurance Agent"
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Cassandra Wessner

April 10, 2026

5  out of  5
rating by Cassandra Wessner
"I had the pleasure of talking with Jacob and he was incredible! He helped me save so much money and got me the best deal and discounts for my situation. He had a lot of patience with me as I had to get pictures of certain things (I couldn't find one of them 😏) I am thankful to have such a great person help me get insurance on my new vehicle."
We responded:
"Thank you for being a valued part of the charlotte State Farm community. We love serving customers like you! Ridge Tefft - State Farm Insurance Agent"
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Rachel Talen

April 10, 2026

5  out of  5
rating by Rachel Talen
"Anthony was very helpful in deciding how to choose auto insurance. He truly wanted me to have the best option, whether it was with State Farm or not! I respect the sincerity and honesty. Can highly recommend!"
We responded:
"Wow, thank you! We’re so grateful to have amazing customers like you here in charlotte. Thank you for trusting our State Farm office with your insurance needs. Ridge Tefft - State Farm Insurance Agent"
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FcKn Marnell

April 9, 2026

5  out of  5
rating by FcKn Marnell
"Great communication and prices"
We responded:
"A big thank you from all of us! We’re so glad to hear you had a great experience with our charlotte team. We're always here if you need anything. Ridge Tefft - State Farm Insurance Agent"
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David Gernaey

April 9, 2026

5  out of  5
rating by David Gernaey
"Very easy, hassle free experience. Almost didn't even give Tyler a chance but I'm really glad I did because he was very professional while also flexible and patient. He was able to save me enough money to make switching insurance providers a no brainer! Highly recommend"
We responded:
"Five stars — thank you so much! We’re so glad you chose our State Farm office for your insurance needs. Ridge Tefft - State Farm Insurance Agent"
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Austin Maddock

April 7, 2026

4  out of  5
rating by Austin Maddock
"Jacob was fantastic and helping me get switched over and got me lots of savings happy to be back with State farm"
We responded:
"We appreciate your support here in charlotte! Thanks for the kind words and positive rating. Ridge Tefft - State Farm Insurance Agent"
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CJ Bussey

April 7, 2026

5  out of  5
rating by CJ Bussey
"Awesome experience! 100/10 recommend! Very professional, to the point, and help save $$$! Top class service and always looking out for you! Huge shout out and thanks to Ridge and his team at State Farm"
We responded:
"Thanks for the great review CJ . Always here for your questions and glad we saved you money on your auto/ renters insurance . Appreciate you!"
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Jesse Dekema

April 6, 2026

5  out of  5
rating by Jesse Dekema
"10/10 worked with Jake"
We responded:
"A sincere thank-you for your review, Jesse. We truly value your business and your kind words. Our State Farm team here in charlotte loves serving customers like you! Ridge Tefft - State Farm Insurance Agent"
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Nicholas Flanders

April 4, 2026

5  out of  5
rating by Nicholas Flanders
"I submitted an online request for insurance on a Saturday not expecting anyone to respond until Monday. I quickly received a text from Jacob about when would be a good time to connect. I was surprised to hear from someone so quickly! Jacob made signing up for insurance a breeze. I got great coverage, an affordable rate, a quick response on a Saturday, and he was super cool to talk to. I couldn't ask for more."
We responded:
"We appreciate the kind words! Our charlotte team is always happy to help. Thanks for choosing our State Farm office! Ridge Tefft - State Farm Insurance Agent"
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Angela Sprank

April 3, 2026

5  out of  5
rating by Angela Sprank
"Anthony was great to work with. Answered all my questions. Glad to be back with State Farm."
We responded:
"We’re thrilled to have exceeded your expectations! Thank you for sharing your experience and trusting us with your insurance. We're proud to have you as a State Farm customer! Ridge Tefft - State Farm Insurance Agent"
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Bran

April 3, 2026

5  out of  5
rating by Bran
"⭐️⭐️⭐️⭐️⭐️ If you’re in or around Charlotte or East Lansing and need insurance, do yourself a favor and stop by Ridge Tefft Insurance Agency—this place sets the standard! From the moment you walk in, you’re treated like more than just a customer. The team is professional, welcoming, and truly takes the time to understand your needs. They don’t just try to sell you a policy—they educate you, guide you, and make sure you’re fully covered with exactly what fits your situation. The process is smooth, transparent, and stress-free, which is exactly what you want when dealing with insurance. You can tell they genuinely care about their clients and take pride in delivering top-notch service. And if you want the best of the best—go see Franklin! He goes above and beyond to make sure everything is handled the right way. Knowledgeable, responsive, and someone you can truly trust with all your insurance needs. If you’re local or even coming from out of town, this is the place to go. Ridge Tefft Insurance Agency did it again—5 stars all day! 🙌🔥"
We responded:
"Thank you very much! Your feedback is a great reminder of why we love what we do. It's always a pleasure helping with your insurance. Ridge Tefft - State Farm Insurance Agent"
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Aletha Sando

April 3, 2026

5  out of  5
rating by Aletha Sando
"I was referred to Tyler from a friend and boy he did not disappoint. I got great coverage at an affordable price for me and my needs. He was attentive and friendly and efficient. Ask for Tyler if you need a great plan for your needs!"
We responded:
"Thank you! We’re honored to serve the insurance needs of our charlotte community and so appreciative of your 5-star rating. Ridge Tefft - State Farm Insurance Agent"
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Amber Perry

April 2, 2026

5  out of  5
rating by Amber Perry
"Soooo thankful! Tyler got me alllll the way together and QUICK. He responded within 5 minutes of me texting him and I had proof of insurance within 30 minutes! He’s always very polite and helpful every time!"
We responded:
"Thank you very much! Your feedback is a great reminder of why we love what we do. It's always a pleasure helping with your insurance. Ridge Tefft - State Farm Insurance Agent"
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Strong Train

April 1, 2026

5  out of  5
rating by Strong Train
"Great service!!would would recommend Tell all my friends and family"
We responded:
"Thank you for the 5-star review, Strong! We’re thrilled to hear you had such a great experience with our charlotte office. Thanks for trusting us for your insurance needs. Ridge Tefft - State Farm Insurance Agent"
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karlee monroe

March 31, 2026

5  out of  5
rating by karlee monroe
"Great people and great deals"
We responded:
"karlee, your review means the world to us. Thank you for recognizing our efforts! We love serving customers like you here in charlotte. Ridge Tefft - State Farm Insurance Agent"
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Kristi Bruse

March 30, 2026

5  out of  5
rating by Kristi Bruse
"Tyler was super easy to work with and made the process of switching companies simple and efficient. He communicated in a timely manner, was patient in explaining the details of my policy, and thoroughly answered all questions. He even looked for savings I didn’t know to ask for! I would highly recommend him for your insurance needs!"
We responded:
"You rock,Kristi! We appreciate your support and your positive review of our charlotte State Farm office. Ridge Tefft - State Farm Insurance Agent"
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Wendy Walser

March 30, 2026

5  out of  5
rating by Wendy Walser
"Jake is absolutely Amazing!! Very personable and knowledgeable."
We responded:
"Thank you for the wonderful review, Wendy! It means so much to our charlotte team to know we’re helping neighbors feel protected and cared for. Ridge Tefft - State Farm Insurance Agent"
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Devin

March 30, 2026

1  out of  5
rating by Devin
"worst experience ever, try to use your policy and they wont even get you enough to replace the vehicle (I own a dealership and couldn't even replace the vehicle WHOLESALE for their payout) Then we had an auto pay issue after YEARS being with them, got reinstated and have been getting DOUBLE CHARGED bills for months now. Was a nice agency at first, but GOOD LUCK trying to be with them longterm, the amount of frustration they have caused me is ridiculous. ZERO STARS"
We responded:
"Hi Devin, I really apologize for the poor experience as well as the stress that the experience has caused you. We tried everything we could around claim time but we do not finalize payment amounts from the agents office and that is done by corporate clam handlers. We called claims a number of times and were not able to change the outcome . Usually our payouts are very fair but I am sorry you were not satisfied. We appreciate your many years with our office. - Ridge "
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K

March 27, 2026

5  out of  5
rating by K
"Ridge made the entire process easy! He found the absolute best deals and bundled them seemingly!"
We responded:
"Thanks for the 5-star shout-out,! We’re so glad you found value in working with us. We look forward to continuing to serve you here in charlotte. Ridge Tefft - State Farm Insurance Agent"
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kelly

March 25, 2026

5  out of  5
rating by kelly
"Mariah is the best. She is extremely helpful, patient and wonderful vibes all around. I was running late to drop off my title and Mariah stuck around after hours so I’d be able to stay in the direct-deposit window. Coming from someone brand new to the world of insurance, this means a lot. Thank you so much, Mariah!!"
We responded:
"You rock,! We appreciate your support and your positive review of our charlotte State Farm office. Ridge Tefft - State Farm Insurance Agent"
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mark matias

March 20, 2026

5  out of  5
rating by mark matias
"Got a text from Ridge Tefft regarding lower auto insurance rates coming back to State Farm. He worked up a quote and ended up saving me $1,000 a year! Glad to be back with State Farm"
We responded:
"A sincere thank-you for your review, mark. We truly value your business and your kind words. Our State Farm team here in charlotte loves serving customers like you! Ridge Tefft - State Farm Insurance Agent"